When you check out, you agree to the terms and conditions at the time of your order. We post our current turnaround times within the agreement and it is always on the top of our page.

99% of our orders fulfill by the final turnaround time date.

In rare cases due to printing issues, machine issues or influx of orders, we will let you know of the delay.

Please email us immediately with the new address and order number. This way we can update it as quickly as possible. If you do not send the address immediately, we may not get the response in time to fix.

Once a label is printed, we cannot update the address. We do not print labels until they are prepared to ship.

We will do our best to always update your address but we cannot promise if it is within 24 hours from fulfillment.

Your should receive a tracking number on all orders once we fulfill the package.

Please allow up to 72 hours for movement. Our local USPS does not scan upon pickup and it will not scan until it reaches the Charlotte Distribution center. Even then, sometimes the boxes are placed in a way the barcode is missed by the machines.

You will receive an invoice within your order. Please review your entire order for issues or damages immediately upon receiving your package.

If there are any issues/damage