HOW TO APPLY CHENILLE PATCHES

1. Lint-roll the surface of your garment to remove any lint.
2. Pre-press your garment for 5 seconds to remove any moisture and wrinkles.
3. Position patches as desired and cover with a Teflon sheet
4. Press letters at 320 degrees Fahrenheit for 20 seconds. Use medium-heavy pressure.
5. Turn garment inside out and repeat step 4.
6. Let cool for one minute. If patches do not fully adhere, repeat step 4

Chenille Patches are READY TO SHIP and typically go out within 2-3 business days.

They CANNOT be ordered with transfers. If you do add them to an order, we will have to invoice you separately for the shipping. This is so that it not only protects the patch but also the transfers.

We print labels once orders are ready to ship. Please allow 72 hours for the tracking to start movement. Our packages are picked up daily Monday - Friday.

We promise we do not hold onto your packages once a label is printed. At most it is 24 hours if we package after USPS comes for the day and it is picked up the following business day. 

Our local post office does not scan every single order and it does not get scanned until it reaches the distribution center in Charlotte or Statesville. This can take 48-72 hours especially during busy days. 

We do have a new distribution center in Statesville. If you utilize the SHOP APP, it does sometime show your item is in "Korea" If you open the actual tracking on USPS, it will show it is in a local zip code. They are still updating this as a distribution center as it is brand new. 

Once your package is out of our hands, it is out of our control. We recommend you file a Missing Mail if under 15 Business Days or Submit a Claim if over 15 business days. We do put insurance on a majority of our packages. 

Business Days start the following day after you order (no matter the time of day) and do not include weekends of Federal Holidays. 

We do have an updated list of expected Ship By Dates based on the max TAT for each type of order. You can view it online and under our TAT page that does include more details.

WASHING INSTRUCTIONS:

Wash garment inside out, with cold water, using mild detergent only.
Do not use bleach or fabric softener.

For best results, hang dry or tumble dry on low.
Please wait at least 24 hours before first wash however we always recommend 48 hours. 

HEAT CAN RUIN ANY TRANSFER AS HEAT IS THE WAY IT IS APPLIED. 
The less heat that is used during wash will reduce the amount of wear that any graphic eventually will have and keep your graphics vibrant!

Our number one goal is to keep your garments looking like the day you bought them!

Failure to care for the garment with low/no heat can cause your print to fade or damage.

Turnaround Times as of 7/4/24

View Expected Ship By Dates

WE'RE SO HAPPY TO SEE YOU HERE!

We're Desirae and Jake - a husband and wife dream team. We have managed successful businesses in the fashion industry over the last decade and so excited to bring you new line of graphics! We sell directly to the customer and have competitive rates for our wholesale customers

Ready More Here....

We have a long list of FAQ's that you can view here!

ALL SALES ARE FINAL DUE TO THE NATURE OF THE PRODUCTS, WE DO NOT ACCEPT RETURNS FOR ANY REASON.

If your custom item is submitted and not correct, it will be cancelled for a store credit only.

Rush Orders are processed immediately and cannot be changed or cancelled once placed.

Any requested cancellations that can be processed will be provided a store credit for the entire purchase price. They will not be refunded to the original payment as all sales are final.  

Once an item is queued to print, we cannot stop processing for any reason. All orders are made to order and we cannot stop mid-production.

Shipping prices are base on the weight of your package. We are not responsible for any lost or damaged packages. Each package is shipped priority and does come with $100 in insurance.

Please know we do not work the weekends or any major holidays.

All damaged or order issues must be emailed to us within 7 days of receiving the product per the tracking. Please inspect your file immediately and store in a low humidity space. 

If you have any questions, please feel free to email us. 
help@kairaetransfers.com